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FREQUENTLY ASKED QUESTIONS

Here are a few of the most common questions we get asked about our boxes.

How long can the audio be?

Audio can be up to about 8 minutes duration in total

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Can I have more than one audio?

Yes, you can have several audios as long as the total length is less than 8 minutes.  Each audio will play in turn with each press of the button.

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How do I configure the Box?

You don't - just send us the photo and audio and we will personalise your box for you.  It will arrive ready for you to enjoy straight away.

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Can the audio be taken from a video recording?

Yes, we can extract the audio from a video.

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How do I send you the photo and recording?

You can send us the photo and audio in several different ways, depending on what is most comfortable to you.  Just email us at info@chroniclestories.co.uk or Whatsapp: +44 7399 717 991 or just use our easy online upload form here.

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How long does the battery last?

The battery is rechargeable (it can be charged many times using a standard micro USB cable) and each charge will last for over fifty plays of the audio at least.

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Can I update the Box?

Technically, yes, you can reconfigure the box with a new audio file if you wish - however we don't recommend it and cannot be held responsible for any technical issues that arise.

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Who can use the Box?

The box is very simple to use.  Just turn it on and push the button on the base to play the audio.  It couldn't be easier.

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Do you guarantee the Box?

Yes, we guarantee the box for 12 months.

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FAQ

CONTACT

SHOP

John Royle
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ABOUT US

Hi!  I'm John and I'm based here in Suffolk (UK).  I am passionate about helping people to record, preserve and celebrate their life stories. Since 2015, I have helped people of all ages to record their personal stories. I believe that our voice is a unique and special part of who we are and therefore recording voices is an important part of preserving life memories.  

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My company, Chronicle, has been working in the UK since 2015, but our history goes back much further.  We have worked with countless people from all walks of life and of all ages to help preserve their stories and memories (our oldest participant was 101).  We also work with respected organisations such as the Suffolk Archives, local museums, and BT on story based community projects.  

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The idea for the Snapshot Memory Box arose as I continually explored new ways to allow people to preserve and enjoy their stories in a simple way.   Every Box is thoughtfully designed and carefully crafted to combine tradition with innovation. Rooted in a respect for memory-keeping, my work blends the artistry of personalised design with high quality audio technology, creating pieces that are both meaningful and enduring. From weddings and anniversaries to remembrance and legacy gifts, each box is made to last as a keepsake. Our story continues to grow internationally, but our values remain the same: craftsmanship, care, and the belief that voices and memories deserve to be preserved beautifully.

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We are based in the UK.  

See the Chronicle company website here.

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For product safety guidance click here

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For our Privacy Policy click here

For our Returns and Refund Policy click here

CONTACT US

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T: +44 (0)7752 191710

E: info@chroniclestories.co.uk

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Our audio memory frames make meaningful gifts for every occasion — from a traditional 5th wedding anniversary wood gift to a thoughtful present for grandparents, friends, or colleagues. They can be used as talking photo frames or interactive picture frames with sound, allowing you to preserve voicemails, record personal messages, or add music to a favourite photo. Families often choose them as bereavement or memorial keepsakes, dementia support gifts, or ways to bring comfort in care homes and hospitals. They’re also perfect as corporate gifts with sound or even as museum and exhibition audio displays. Whatever the occasion, an audio picture frame offers a unique way to capture voices, memories, and moments that last a lifetime.

© 2023 BY Chronicle Digital Storytelling

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